Privacy Policy
At Macro e-Store, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect the personal information provided by customers when using our website, placing orders or contacting us.
By using this website, creating an account, placing an order or submitting your personal information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information from you when you register an account, place an order, make payment, arrange delivery, request installation, contact customer service or use our website.
The personal information we may collect includes:
- Name
- Telephone number
- Mobile number / WhatsApp number
- Email address
- Billing address
- Delivery address
- Order details
- Payment confirmation details
- Installation or service-related information, where applicable
2. Use of Information
The personal information collected from you may be used for the following purposes:
- To process and confirm your orders;
- To arrange delivery, collection or installation of products purchased from our website;
- To update you regarding order status, delivery status, installation schedule or service arrangement;
- To provide customer support, warranty support and after-sales assistance;
- To manage your registered account with us;
- To provide relevant product information, promotions or updates, where applicable;
- To verify and process payment transactions;
- To detect or prevent fraud, abuse or unauthorised transactions;
- To comply with applicable legal, regulatory, accounting or business requirements.
3. Payment Processing
Online payments made through our website may be processed by third-party payment gateway providers such as eGHL or other payment service providers appointed by us. Payment information may be collected and processed directly by the payment gateway according to their own security and privacy practices.
We do not store your full credit card or debit card details on our website unless otherwise stated by the payment service provider.
4. Disclosure of Information
We do not sell, rent or trade customers’ personal information to third parties for unrelated marketing purposes.
However, we may share your personal information with selected parties where necessary to complete your order, provide our services or comply with legal requirements. These parties may include:
- Delivery companies, courier providers or transport agents;
- Installation teams, technicians or service providers;
- Manufacturers, suppliers or authorised service centres for warranty claims;
- Payment gateway providers and banks;
- IT service providers, website hosting providers or system administrators;
- Professional advisers, auditors, accountants or legal advisers, where necessary;
- Government authorities or law enforcement agencies where required by law.
5. Customer Account Information
If you create an account on our website, the personal information provided may be stored in your customer profile. You may view, update or edit certain personal information in your account area, subject to the features available on our website.
Website administrators may also access and manage customer account information where necessary for order processing, customer support, technical support, fraud prevention or website administration.
6. Information Security
We take reasonable steps to protect your personal information against unauthorised access, misuse, loss, disclosure, alteration or destruction. Security measures may include password protection, access control, secure payment processing and encryption where appropriate.
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through our website.
7. Cookies and Website Usage
Our website may use cookies or similar technologies to improve browsing experience, remember customer preferences, manage shopping carts, analyse website traffic and support website functionality.
You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly if cookies are disabled.
8. Marketing Communications
From time to time, we may send you product updates, promotions, special offers or store announcements by email, WhatsApp, SMS or other communication methods, where permitted.
You may contact us if you do not wish to receive marketing communications from us. However, we may still contact you for important order-related, delivery-related, warranty-related or service-related matters.
9. Retention of Information
We will retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, delivery, warranty support, accounting, tax, legal, business and customer service purposes.
10. Access and Correction
You may contact us to request access to, correction of, or update of your personal information held by us. We may require verification of your identity before processing such requests.
If you believe that any personal information we hold about you is incorrect, incomplete or outdated, please contact us so that we can take reasonable steps to update it.
11. Third-Party Links
Our website may contain links to third-party websites, payment gateways, brand websites, courier tracking pages or service providers. We are not responsible for the privacy practices, content or security of these third-party websites.
Customers are advised to review the privacy policies of any third-party websites they visit.
12. Changes to This Privacy Policy
We reserve the right to update, amend or change this Privacy Policy from time to time without prior notice. Any changes will be published on this website.
Customers are encouraged to review this Privacy Policy periodically to stay informed about how we protect personal information.
13. Complaints and Enquiries
If you have any questions, requests or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below:
Macro e-Store
Company Name: Macro Onestop Centre Sdn Bhd
Company Registration No.: 201001029424 (913345-X)
Address: No. 21, Jalan Besar, 72100 Bahau, Negeri Sembilan
Phone / WhatsApp: 011-1081 1121
Email: shop@macro.my
Business Hours: Mon to Sat - 10am to 5.30pm